Since metro life incurs urgency all the time, it’s inclining arduous to spare some time for visiting market places to buy even grocery or presents on special days. We wish to have available all you need right at your door-step, once it might be a vibe, now it’s not.
In the era of computerisation and internet, more of us are buying goods online, as average UK shopper now spending approximately £1,175 per year. Resulting the online shopping stores are experiencing all time high sales by offering a choice of shipping options.
Consumers are looking for fast shipping options along with free returns. Well, it’s not only buyers who want choice when it comes to delivery options, but business owners have also specific needs which must be met, as well.
This dual demand is creating a scenario, where more and more couriers are reacting better to the fast-paced world we live in, and work in, and are offering same-day and next-day delivery with a variety of delivery time slots throughout the day.
This is a trend that will continue in 2014, as we have certainly seen a change at 24-7Couriers.co.uk with an increase of 70% of customers booking more express shipments rather than the 2-3 day economy shipments that would have been popular in the past.
Some of the larger providers are now offering a one-hour delivery window and live tracking of the delivery van – and one UK-based provider can even deliver items within 90 minutes of placing your order.
Consequently, with aggressive promotions and optimistic delivery promises, online retailers and shippers saw a huge boost in business from Christmas gift-buying shoppers. However, some fumbled orders and presents delivered after Christmas left customers angry and revealed that the e-commerce industry may not be prepared for the demands of the growing number of smart Internet shoppers.
The wiggle room for these types of mistakes is limited; the e-commerce industry becomes more competitive with every holiday season.
Faced with the shortest holiday shopping season in 11 years, e-commerce retailers tried to redirect last-minute spending away from the malls and onto the Web. As late as the Sunday before Christmas, Amazon was promising free shipping for Christmas. And Toys R Us customers could place Web orders until 11 p.m. on that Monday, with Christmas delivery guaranteed. That’s why, UPS ended up with more packages than it had planes to carry them — 132 million during the week before Christmas.
To avoid a repeat next year, the experts are expecting same-day courier services to take on a larger role, but it is need of the hour that small and midsize e-commerce companies should invest in more sophisticated technology to meet consumers’ expectations, as Amazon is setting the bar high.Share